Useful info

faq

Village opening dates

22 April 2021 - 18 September 2021

Insurance

Voucher COVID-19

Temporary suspension of services

All restaurants, bar and supermarket services are guaranteed. We cannot guarantee the opening of each shop and/or attractions.

For more information, please contact us!


Reception opening hours and check-in and check-out times

The reception is open every day between 08:00 and 22:00.

Check-in: from 16:00
Check-out: by 10.00

If you plan to check out later, payment will be required the evening before departure. If arriving outside of the opening hours, the security staff will be there for check-in. You can also arrive in the morning and use the village services. Once you check out, it isn't possible to remain on the site.


Online Check-in

The brand new Online Check-in service is active! It will allow you to speed up your entry into the structure and start your holiday immediately! To check in online before your arrival, follow the guided procedure at this link. You will receive a Check-in confirmation. Give it to our reception staff with an identity document!

If Online Check-in is not possible, registration will take place at the facility. So valid identity documents are required for each person. Please show your identity card at check-in, and if you're a non-EU citizen then please show your passport. Photos or copies of documents will not be accepted. Documents are required for minors too.

If you are travelling with your pet, please let us know at the time of booking and bring the relevant documents and vaccination certificates with you.


Reception services

You can contact the reception for the following services:

• Check-in and check-out
• Return of identification bracelet
• Customer care (including telephone)
• General information about the tours
• Linen rental
• Luggage storage
• Early check-out or extension of stay
• Lost property
• Reporting technical problems and maintenance
• Taxi reservations


Rental supplements

At the reception you can rent:
• Additional change of bed linen (€6.00)
• Additional set of towels (€4.00)
• Standard baby set €25.00 per stay (+ €50.00 deposit on arrival)
• Chicco baby set (soft high chair, tub, cradle, bottle warmer)
• Double pushchair €4.00 per day and €25.00 per week
• Triple pushchair €5.00 per day and €30.00 per week


Water park opening dates

The swimming pools are open every day 09:00 - 19:00.

The swimming pool is for the exclusive use of guests.


Entertainment

Entertainment activities run in the in the village every day 25 June - 27 September, 10:00 - 12:00 and 15:30 - 18:00, and the mini disco 20:30 - 21:00.

Follow us on Facebook for the detailed programme!


Quiet hours

The village has quiet hours between 23:00 and 07:00.


Pet friendly

Four-legged friends are welcome in all Human Company accommodations.

If you bring your pet, an additional payment for end-of-stay cleaning is required for all accommodations. This is €60.00 for stays of 4 nights or more, or €30 for stays up to 3 nights.


Facilities for the disabled

For guests with motor impairments, the village has accommodations with easy access, spacious rooms, adapted bathroom and access ramp.

The swimming pool, reception, restaurant and Infopoint are equipped with easy access.

In the central bathrooms there is a bathroom for the disabled.


WI-FI

Wi-fi is free and available in the common areas.


Sport facilities and play areas

Inside the village you'll find a sports area, playground, mini golf course, adventure park, bike rental, games room and table tennis tables.


ATM

An ATM is available inside the village at the Take Away available 24h.


Village mini train

The Altomincio Family Park provides an internal transport service around the village to reach the Reception and the Water Park from Contrada di Montagna.


Laundry

There are two laundry rooms in the village; one in Via dell'Istrice and one in Contrada della Montagna. The washing machine is €5.00 and the dryer €4.50.


Infopoint timetables and activities

The Infopoint is open every.

You can contact the Infopoint for the following services:
• Tourist information about the village's surrounding area
• Sale of theme park tickets (Gardaland, Caneva water park, Parco Cavour water park, Movieland, Giardino Sigurtà park)
• Lost property
• Mini golf
• Tour reservations
• Entertainment programme
• Transfer bookings


Restaurants opening hours

There are several restaurants and bars within the village.

The opening hours during the high season and low season are as follows:

Altomincio Grill & Restaurant
18:00 - 22:30

Take Away
18:00 - 22:30

Bar Froggy

Froggy Fast Food

Terrace Bar

Gelateria

Bar La Diga

For all information and reservations you can contact us at the following number: +39 045 2373540


Market opening hours

The market is open:
8:00 - 12:30 / 16:00 - 19:30



Accommodation cleaning

Initial cleaning is included in the price. For end-of-stay cleaning, you can either clean the mobile home yourself, or choose to pay €20.00 (for stays up to 3 nights) or €35.00 (for stays of 4 nights or more) to have the cleaning done by our staff.

If pets stay at the accommodation, an additional end-of-stay cleaning fee is required. This is €60 for stays of 4 nights or more, or €30 for stays up to 3 nights.


Barbecues

In the village barbecues are only permitted using the gas stoves in the accommodations that provide them. For more information, please check the details of each accommodation.


Info & reservations

+39 045 237 3540
altomincio@humancompany.com


Help us improve

Your opinion is very important to us. If you had a problem during your stay, please report it to the email address customercare@humancompany.com, we will reply as soon as possible.