Village opening dates
22 April 2021 - 19 September 2021
Temporary suspension of services
All restaurants, bar and supermarket services are guaranteed. We cannot guarantee the opening of each shop and/or attractions.
For more information, please contact us!
Reception opening hours and check-in and check-out times
The reception is open every day between 08:00 and 22:00.
Check-in: from 16:00
Check-out: by 10.00
If you plan to check out later, payment will be required the evening before departure. If arriving outside of the opening hours, the security staff will be there for check-in. You can also arrive in the morning and use the village services. Once you check out, it isn't possible to remain on the site.
The brand new Online Check-in service is active! It will allow you to speed up your entry into the structure and start your holiday immediately! To check in online before your arrival, follow the guided procedure at this link. You will receive a Check-in confirmation. Give it to our reception staff with an identity document!
If Online Check-in is not possible, registration will take place at the facility. So valid identity documents are required for each person. Please show your identity card at check-in, and if you're a non-EU citizen then please show your passport. Photos or copies of documents will not be accepted. Documents are required for minors too.
If you are travelling with your pet, please let us know at the time of booking and bring the relevant documents and vaccination certificates with you.
You can contact the reception for the following services:
• Check-in and check-out
• Return of identification bracelet
• Customer care (including telephone)
• General information about the tours
• Linen rental
• Luggage storage
• Early check-out or extension of stay
• Lost property
• Reporting technical problems and maintenance
• Taxi reservations
At the reception you can rent:
• Additional change of bed linen (€6.00)
• Additional set of towels (€4.00)
• Standard baby set €25.00 per stay (+ €50.00 deposit on arrival)
• Double pushchair €4.00 per day and €25.00 per week
• Triple pushchair €5.00 per day and €30.00 per week
Water park opening dates
The swimming pools are open every day 09:00 - 19:00.
The swimming pool is for the exclusive use of guests.
Entertainment activities run in the in the village every day 25 June - 27 September, 10:00 - 12:00 and 15:30 - 18:00, and the mini disco 20:30 - 21:00.
Follow us on Facebook for the detailed programme!
The village has quiet hours between 23:00 and 07:00.
Four-legged friends are welcome in all Human Company accommodations.
If you bring your pet, an additional payment for end-of-stay cleaning is required for all accommodations. This is €60.00 for stays of 4 nights or more, or €30 for stays up to 3 nights.
Facilities for the disabled
For guests with motor impairments, the village has accommodations with easy access, spacious rooms, adapted bathroom and access ramp.
The swimming pool, reception, restaurant and Infopoint are equipped with easy access.
In the central bathrooms there is a bathroom for the disabled.
Wi-fi is free and available in the common areas.
Sport facilities and play areas
Inside the village you'll find a sports area, playground, mini golf course, adventure park, bike rental, games room and table tennis tables.
An ATM is available inside the village at the Take Away available 24h.
Village mini train
The Altomincio Family Park provides an internal transport service around the village to reach the Reception and the Water Park from Contrada di Montagna.
There are two laundry rooms in the village; one in Via dell'Istrice and one in Contrada della Montagna. The washing machine is €5.00 and the dryer €4.50.
Infopoint timetables and activities
The Infopoint is open every.
You can contact the Infopoint for the following services:
• Tourist information about the village's surrounding area
• Sale of theme park tickets (Gardaland, Caneva water park, Parco Cavour water park, Movieland, Giardino Sigurtà park)
• Lost property
• Mini golf
• Tour reservations
• Entertainment programme
• Transfer bookings
Restaurants opening hours
There are several restaurants and bars within the village.
The opening hours during the high season and low season are as follows:
Altomincio Grill & Restaurant
18:00 - 22:30
18:00 - 22:30
Froggy Fast Food
Bar La Diga
Service temporarily suspended
For all information and reservations you can contact us at the following number:
Market opening hours
The market is open:
8:00 - 12:30 / 16:00 - 19:30
Initial cleaning is included in the price. For end-of-stay cleaning, you can either clean the mobile home yourself, or choose to pay €20.00 (for stays up to 3 nights) or €35.00 (for stays of 4 nights or more) to have the cleaning done by our staff.
If pets stay at the accommodation, an additional end-of-stay cleaning fee is required. This is €60 for stays of 4 nights or more, or €30 for stays up to 3 nights.
In the village barbecues are only permitted using the gas stoves in the accommodations that provide them. For more information, please check the details of each accommodation.